Shipping Policy

Shipping Policy

At Bello Nest, we strive to deliver your orders quickly, securely, and affordably. This Shipping Policy explains how we process, handle, and deliver your purchases.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • In case of unexpected delays (e.g., stock availability, system error, courier issues), we will notify you via email or phone.

2. Shipping Methods & Delivery Time

We work with trusted courier partners to ensure reliable delivery. Estimated delivery times are:

  • Domestic (Malaysia): 2–7 business days (depending on your location).
  • East Malaysia (Sabah & Sarawak): 3–10 business days.
  • International Orders: 7–21 business days (subject to customs clearance and courier availability).

Please note: Delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

3. Shipping Fees

  • Standard Shipping (within Malaysia): Flat rate or calculated at checkout based on weight and destination.
  • Free Shipping: Eligible for orders above RM200 (domestic only).
  • International Shipping: Calculated at checkout based on destination country, package size, and courier rates.

4. Order Tracking

  • Once your order has been shipped, you will receive an email with your tracking number and courier details.
  • You can track your order status directly on the courier’s website.

5. Incorrect Address & Failed Deliveries

  • Customers are responsible for providing the correct shipping address at checkout.
  • If a package is returned due to an incorrect/incomplete address or failed delivery attempts, customers will be responsible for re-delivery costs.

6. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs fees, import duties, and local taxes, which are the responsibility of the customer.
  • Bello Nest is not responsible for delays caused by customs clearance.

7. Damaged or Lost Packages

  • We take care to pack your items securely. If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging.
  • If your package is lost during transit, we will assist in tracking it with the courier. Replacement or refund decisions will be handled on a case-by-case basis.

8. Contact Us

For any questions about shipping, please reach out to us:

Bello Nest
Email: bellonest@outlook.com
Phone: +6017 546 0302
Address: Level 20, Menara 1 Sentrum, 201, Jalan Tun Sambanthan, Brickfields 50470 Kuala Lumpur W.P. Kuala Lumpur